Outreach Privacy Policy

Outreach, Inc. and its affiliates ("Outreach" or "We") know that you care about how the information we receive from you is used and shared, and we take your privacy seriously. This Privacy Policy describes Outreach’s privacy practices in relation to information that we collect through our websites, applications, application programming interfaces, and online services (collectively, the “Domains”), through our social media pages (collectively, the “Social Media Pages”), and through our HTML-formatted email messages (collectively, including the Domains and the Social Media Pages, the “Sites”). This Privacy Policy also describes Outreach’s privacy practices in relation to information that Outreach shares with Gloo, LLC and its partners, subsidiaries, and affiliates (collectively, “Gloo”).

“You” or a “user” refers to any individual who visits or otherwise uses the Sites. By using the Sites, you are accepting and agreeing to the practices outlined in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Sites or our services.

1. What Types of Information Does Outreach Receive From its Users?
• Personal Information. “Personal Information” is information that relates to an identified or identifiable individual, such as an individual’s name, address, telephone number, email address, IP Address, cookie identifier(s), data revealing religious affiliation, and location information. It can also include transaction information, such as payment information, records of products or services purchased, and billing details. It can also include content you post on our Sites, such as text, images, photographs, videos, messages, comments, or any other kind of content if the content, alone or in connection with other information, reveals the identity of an individual. If you submit any Personal Information relating to other individuals through or to our Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
• Other Information. “Other Information” is any information that does not relate directly to an individual’s identity. This might include, for instance, information about how you use our Sites and interact with us, such as registrations you make through our Sites. We use this information to facilitate our operation of the Sites and for other purposes described below.
• Aggregated Information: “Aggregated Information” may draw from users’ Personal Information or Other Information, but it does not personally identify you or any other user of the Sites in its aggregate form. (For example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code.)
2. How Does Outreach Collect Information?
• Personal Information. We may collect Personal Information in a variety of ways, including:
• Through our Sites: We may collect Personal Information through our Sites, e.g., when you request a catalog, contact us, subscribe to our email newsletter, download content, or register to use our Sites.
• Offline: We may collect Personal Information from you offline, such as during phone calls with sales representatives or when you contact customer service.
• Through You: We may collect information when you voluntarily provide it, such as when you respond to surveys, participate in market research activities, report a problem with our Sites, receive customer support, or otherwise correspond with us.
• Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources such as joint marketing partners, social media platforms, as well as from other third parties. Some of our Sites include interfaces that allow you to connect with social networking sites (each an “SNS”). If you connect to an SNS through our Site, you authorize us to access, use, and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use, and store that information in accordance with this Privacy Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.
• Other Information. We may collect Other Information in a variety of ways, including:
• Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name(s) of the Outreach Sites you are using.
• Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information. We use essential cookies to provide you with services available through our Sites. We use analytics and performance cookies to collect information about traffic to our Sites and how users use our Sites. We use social media cookies when you share information using a social media site sharing button or action. We may use third parties to display advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags and web beacons). Outreach does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions.
• Through Google Analytics: Outreach uses Google Analytics. Google Analytics is a web analytics service provided by Google Inc. ("Google") that uses cookies and similar technologies to analyze how users use domains. The information generated about domain usage is transmitted to Google in the U.S. This information is used to evaluate visitors’ use of the Domains, compile statistical reports on Domain activity, and provide other services related to the Sites. Google may also collect information about Domain visitors’ use of other websites. For more information about Google Analytics, or to opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.

Disabling cookies. Cookies are pieces of data that are used to identify and remember your computer and improve your browsing experience when you use our Sites. You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help,” “tools,” or “edit” facility). Many browsers are set to accept cookies until you change your settings. Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org. If you remove or reject our cookies, you may experience some inconvenience in your use of our Sites. For example, we may not be able to recognize your computer or mobile device, and you may need to log in every time you visit our Sites.

Pixel tags. We may use pixel tags (which are also known as web beacons or clear GIFs) on our Sites to track the actions of users on our Sites. Unlike cookies, which are stored on the hard drive of your computer or mobile device, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Sites, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ Personal Information.

Third Party Pixel Tags and Cookies. When you visit our website, log in, register, or open an email from us, cookies, pixel tags, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.getemails.com/optout.

Do Not Track Signals. Some internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to do not track signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

3. How Does Outreach Use Personal Information?
• To operate, maintain, administer, and improve our Sites.
• To respond to your inquiries and fulfill your requests, including to track and administer services you have required and to send you newsletters.
• To send administrative information to you, for example, to confirm orders or notice of a license or subscription expiration.
• To communicate with you, better understand your needs and interests, personalize our experience with the Sites, and provide you with related customer service.
• To send you marketing communications, including via email in compliance with applicable laws, that we believe may be of interest to you.
• To personalize your experience on the Sites by presenting products and offers tailored to you.
• To provide support and maintenance for the Sites and our services and to help diagnose problems.
• For our business purposes, such as data analysis, audits, fraud monitoring and prevention, administering the Sites, developing and offering new products, enhancing, improving or modifying our Sites and services, sending you service announcements, technical notices, updates and security alerts, identifying usage trends, determining the effectiveness of our promotional campaigns, monitoring regions from which users navigate to the Sites, and operating and expanding our business activities.
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or that of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If you choose to provide Personal Information concerning your religious affiliation or beliefs to or through our Sites, you specifically consent to Outreach using such Personal Information for any of the purposes set forth in this Privacy Policy and sharing such Personal Information as set forth in this Privacy Policy.

4. How Does Outreach Share Personal Information?

We only share your Personal Information as described in this Privacy Policy.

• Affiliates:
  We may share your Personal Information with our Affiliates (members of the Outreach family of Domains: http://www.outreach.com) for any of the purposes described in this Privacy Policy.
• Gloo:
  We may share your Personal Information with Gloo (https://www.gloo.us) for any of the purposes described in this Privacy Policy, and Gloo may use your information for any of the purposes described in this Privacy Policy in relation to any of its websites, applications, application programming interfaces, online services, social media pages, or HTML-formatted email messages.
• Individual Posts/ Endorsements:
  Personal Information may be voluntarily disclosed by you to or through our Sites when you post information and materials to our Sites. This information may also appear in other public ways, such as through search engines or other publicly available platforms and may be “crawled” or searched by third parties. Such posts may be shared by Outreach. Similarly, if you share a testimonial or endorsement about your experience on our Sites, Outreach may share that information publicly. It is your responsibility to refrain from posting any information that you do not want to reveal to the public at large.
• Business Transfers:
  In some cases, we may buy or sell assets or businesses. In these types of transactions, user information is typically one of the business assets that is transferred. Outreach may disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings) or in connection with negotiations regarding any such transaction.
• Protection of Outreach and Others:
  We may release Personal Information when we believe that release is necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce or apply our conditions of use and other agreements; (e) to protect our rights, privacy, safety, operations or property, and/or that of our employees, Affiliates, users, or any other person or entity (f) to protect against, investigate, or deter fraudulent, harmful, unauthorized, unethical or illegal activity; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Consent:
  With your prior consent, we may use or share your Personal Information for any other reason, such as when you consent to participate in surveys, instruct us to take a specific action with respect to your Personal Information, or opt into third party marketing communications.
5. How Does Outreach Use and Disclose Other Information and Aggregated Information?

We may use and disclose Other Information and Aggregated Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we do, we will treat the combined information as Personal Information for as long as it is combined.

6. How Does Outreach Secure Personal Information About Me?

We have implemented organizational, technical, and administrative measures to protect Personal Information within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information from loss, misuse, interference, unauthorized access, modification, or disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Questions, Concerns and Complaints” section below.

7. How Can I Access, Correct, Remove or Obtain a Copy of Personal Information Outreach Has Collected About Me?

If you feel that any Personal Information about you that has been collected and stored by Outreach is incorrect, or if you would like Personal Information about you removed from our systems, please notify us at [email protected] so that we may consider and respond to your request in accordance with applicable law. You may also request access to or a copy of your Personal Information held by Outreach, by sending a written request to [email protected].

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable, subject to applicable law.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

8. For How Long Will Outreach Retain My Personal Information?

We will retain your Personal Information for the period necessary to fulfill the purposes for which collected and as outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. What Choices Do I Have?

You can always opt not to use our Sites. You can also opt not to voluntarily disclose information to or through our Sites. However, if you elect not to voluntarily provide Outreach with certain Personal Information, it may affect your experience of the Sites and we may be limited in responding to your inquiries or providing services to you.

You may opt out of receiving marketing messages from Outreach by sending an email to [email protected] or by unsubscribing through the unsubscribe or opt-out link in our emails. We may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.

You may also opt-out by using a Universal Opt-Out Mechanism. If Outreach receives an opt-out request from a Universal Opt-Out Mechanism, it will comply with the request as if it came directly from you.

If you have provided specific consent to use your Personal Information, you may withdraw that consent by sending an email to [email protected].

Your authorized agent may exercise the rights set forth in this Privacy Policy on your behalf, but the agent must first demonstrate it has the lawful authority to act on your behalf.

If your or your authorized agent’s request to access, correct or delete data, or to opt out of marketing messages, is denied by Outreach, you may appeal the decision by sending an email to [email protected] and stating your grounds for appeal.

10. Third Party Sites

The Sites may permit you to link to other websites on the Internet through direct links or through applications such as “share” or “Like” buttons, and other websites likewise may contain links to the Sites. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information may be collected and used.

11. Sensitive Information

We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers) on or through the Sites or via other means.

12. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy we will communicate that a change has been made to the policy in a reasonable manner which may include posting a notice on our Sites and/or posting the new Privacy Policy on our Sites.

Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Sites (or as otherwise indicated at the time of posting). In all cases, your continued use of the Sites and/or our services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

13. Children’s Privacy

Our Sites and services are not directed to children under the age of 13, we do not intentionally gather Personal Information from visitors who are under the age of 13, and such individuals are prohibited hereby from providing Personal Information, without their parent’s or guardian’s consent. If a parent or guardian becomes aware that his or her child has provided us with information without his or her consent, he or she should contact us at the contact information provided above. We will delete such information from our files as soon as reasonably practicable.

14. Questions, Concerns or Complaints: Contact Us.

Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at [email protected] or by mail at Outreach, Inc., 5550 Tech Center Dr. Colorado Springs, CO 80919, ATTN: Customer Service - Privacy. Because email communications are not secure, please do not include credit card information or other sensitive information in your emails to us.

Outreach will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

For Users Outside Of The United States

Outreach is headquartered in the United States. Your information, including Personal Information that we collect from you, may be transferred to, stored at, and processed by us, Gloo, and/or other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in your jurisdiction. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

References to “Personal Information” in this Privacy Policy are equivalent to “Personal Data” governed by European Union data protection legislation. We use the following safeguards if Outreach transfers Personal Information originating from the European Union to other countries not deemed adequate under applicable data protection law:

Controller

Outreach is the controller of your Personal Information for purposes of European data protection legislation. See the Contact Us section above for contact details.

Legal Bases for Processing Personal Information

We only use your Personal Information as permitted by law. We may use or share your Personal Information as set forth in this Privacy Policy.

We may use your Personal Information for reasons not described in this Privacy Policy where permitted by law and where the reason is compatible with the purpose for which we collected it. If we need to use your Personal Information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Your Rights

European data protection laws give you certain rights regarding your Personal Information. You may ask us to take the following actions in relation to your Personal Information that we hold:

• Opt-out. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing emails.
• Access. Provide you with information about our processing of your Personal Information and give you access to your Personal Information.
• Correct. Update or correct inaccuracies in your Personal Information.
• Delete. Delete your Personal Information.
• Transfer. Transfer a machine-readable copy of your Personal Information to you or a third party of your choice.
• Restrict. Restrict the processing of your Personal Information.
• Object. Object to our reliance on our legitimate interests as the basis of our processing of your Personal Information that impacts your rights.

You can submit these requests by email to [email protected] or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your Personal Information or response to your requests regarding your Personal Information, you may contact us at [email protected] or submit a complaint to the data protection regulator in your jurisdiction.

OUTREACH TERMS OF SERVICE

1. INTRODUCTION

Outreach.com is a website domain owned and operated by Outreach, Inc. (“Outreach”) that provides products (“Content”) for its users (“User(s)”) to build bridges to the unchurched.

Upon using Outreach, User enters into a legally binding agreement (“Agreement”) with Outreach and agrees to all of the terms of service set forth below (“Terms of Service”) as well as the Outreach Privacy Policy found here.

Please read this agreement carefully in its entirety before using Outreach. If User has any questions regarding this Agreement or its terms, please contact Outreach by email at: [email protected].

2. USER REPRESENTATIONS

Users represents that User is (1) 18 years of age or older, or (2) 13 years of age or older and has obtained parental or guardian consent to enter this Agreement and use Outreach and its services.

User represents that any email address User provides to Outreach is User’s own email address. User will not provide information to Outreach related to a third party without that third party’s knowledge and consent.

Users can create a User account to make purchases through Outreach. User agrees to: (1) keep User’s password secure and confidential; (2) not permit others to use User’s login credentials to access User’s account; (3) refrain from using other Users’ accounts; and (4) refrain from charging anyone for access to any portion of Outreach or its services. User is responsible for anything that happens to or through User’s account until User’s account is terminated (as set forth below) or User can establish that User’s account security was compromised through no fault of User.

User agrees that Outreach can use the processor, bandwidth, and storage hardware on User’s computer, mobile device, tablet, wearable device, speaker, or any other device User utilizes to access Outreach in order to (1) facilitate the operation of Outreach, (2) provide advertising and other information to User, and (3) allow Outreach and Gloo, LLC, its partners, subsidiaries, and affiliates (collectively, “Gloo”) to do the same.

3. STORE

To purchase products through Outreach.com, User must provide Outreach with a valid, accepted method of payment (“Payment Method”).

Outreach reserves the right to refuse any order placed through Outreach.com.

Details on Outreach’s product cancellation, refund, return, exchange, and warranty policy can be found here.

4. PROPRIETARY RIGHTS AND COPYRIGHTS

User acknowledges that Outreach contains Content and products for purchase that are protected by copyright, trademark, patent, or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed.

User acknowledges that all right, title, and interest in and to Outreach and its products, including without limitation, any and all trademark, copyright, and any other intellectual property rights therein remain vested in and with Outreach, and nothing contained herein shall be construed to convey any rights or proprietary interest to User. User agrees to be bound by the copyright laws of the United States and international copyright treaties.

User will immediately notify Outreach if User becomes aware or suspects that any third party (1) has gained unauthorized access to Outreach.com or any of its products through User, (2) is wrongfully using Outreach’s copyrighted material, in whole or in part, or (3) is violating any of a Outreach’s intellectual property rights.

5. DISCLAIMERS AND LIMITATION OF LIABILITY

Outreach makes no warranties about Outreach of any kind, whether express, implied, or statutory. To the extent allowable by law, Outreach disclaims any express, implied, and statutory warranties regarding the Content contained on Outreach, including warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. Outreach does not warrant that Outreach will offer uninterrupted service or will be error-free. Outreach does not warrant the accuracy of the captioning, keywording, or any other information associated with the Content on Outreach. For as long as Outreach continues to offer Outreach and its services, Outreach may seek to update, improve and expand the services provided by Outreach. As a result, Outreach allows Users to access Outreach as it may exist and be available on any given day and has no other obligations, except as expressly stated in these Terms of Service. Outreach may modify, replace, refuse access to, suspend or discontinue Outreach or its services, partially or entirely, in its sole discretion. All of these changes shall be effective upon Outreach’s posting of the same on its website or by direct communication to Users, unless otherwise noted. Outreach reserves the right to withhold or remove any Content from Outreach at any time, with or without notice, if deemed by Outreach to be contrary to these Terms of Service. For avoidance of doubt, Outreach has no obligation to store, maintain or provide a copy of any Outreach Content, except as set forth in the Outreach Privacy Policy.

Outreach may include advertisements for, make offers regarding, and/or provide hyperlinks to third-party websites, products, and services. Outreach is not responsible for the websites, products, and services provided by such third parties.

Under no circumstances shall Outreach, its officers, directors, employees, contractors, or agents be liable for any direct, indirect, incidental, special, or consequential damages that result from any User’s use of, or inability to use, Outreach, or any mistakes, omissions, interruptions, deletions, errors, defects, viruses, delays in operation or transmission, theft, destruction, unauthorized access, or any other failure of Outreach to perform under this Agreement.

Notwithstanding the foregoing, User agrees that Outreach’s maximum liability arising out of or in connection with User’s use of, or inability to use, Outreach shall, to the extent permitted by law, be limited to five (5) times the value paid by User for the relevant products purchased by User through Outreach.

6. INDEMNIFICATION

User agrees to indemnify, defend, save and hold harmless Outreach, its officers, directors, employees, contractors, and agents, to the fullest extent allowed by law from and against any and all liabilities, demands, suits, claims, actions, arbitrations, administrative proceedings, awards, judgments, losses, fines, penalties, or damages (including, without limitation, attorneys’ fees, investigative fees, expert fees, and costs) arising out of or in connection with User’s use of Outreach and any breach by User of User’s obligations under this Agreement. The terms of this section shall survive the expiration or earlier termination of this Agreement.

7. TERMINATION

Outreach, in its sole discretion, may terminate any User’s account, access to, and/or use of Outreach and its products and services at any time and for any reason.

Outreach, in its sole discretion, may terminate any User’s email subscription at any time and for any reason, with or without notice.

User may terminate his or her email subscription by sending a request to [email protected], or by clicking the unsubscribe link in any email User receives from Outreach.

Section 4 (“Proprietary Rights and Copyrights”), Section 5 (“Disclaimers and Limitation of Liability”), and Section 9 (“Miscellaneous Terms”) shall survive termination of this Agreement.

8. CHANGES TO TERMS OF SERVICE

Outreach may amend the Terms of Service at any time and may notify Users by posting an updated version of the Terms of Service on Outreach. Continued use of Outreach after an amended Terms of Service has been posted shall constitute User’s consent to such changes.

9. MISCELLANEOUS TERMS

These Terms of Service constitute the entire agreement between User and Outreach concerning User’s use of Outreach and its services. In the event of any inconsistency between the Terms of Service and the terms contained in any purchase order or other communication sent to User by Outreach, the terms of this Agreement shall prevail.

Should any clause of this Agreement be found unenforceable, that will not affect any other clause and each will remain in full force and effect.

Any failure by Outreach to enforce these Terms of Service or any provision thereof shall not constitute a waiver of Outreach’s right to do so.

In the event Outreach retains an attorney or collection agency to collect any outstanding payment due by User, User agrees to pay all collection costs, attorneys' fees, and court costs relating thereto, in addition to any outstanding amounts due and applicable interest.

The validity of this Agreement and the interpretation and performance of all of its terms shall be governed by the laws of the State of Colorado. User hereby irrevocably agrees to submit to the personal jurisdiction and venue of any state or federal court located in the County of El Paso, State of Colorado, and expressly waives any claim or defense that such forum is not convenient or proper for purposes of any action arising under this Agreement. The parties hereto waive any right they may have to a jury trial.

User recognizes that the Content available on Outreach possess a special, unique and extraordinary character which makes it difficult to assess the amount of monetary damages Outreach might sustain by any unauthorized use of the Content. User agrees that irreparable injury would be caused to Outreach by such unauthorized use, and that injunctive relief would be appropriate in the event of a breach of this Agreement.

If after notice to User, User fails to take any action which User is obliged to take under the terms of this Agreement, Outreach shall have the right and option, but not the duty, to bring an action for specific performance to compel such action by User, and shall be entitled to recover all reasonable costs, expenses, attorney's fees and disbursements with respect thereto if such specific performance is awarded by a court of competent jurisdiction.

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective legal representatives, successors, and assigns.

10. CREDIT CARD FRAUD POLICY

In the unlikely event that User experiences unauthorized use of User’s credit card on Outreach, User is advised to promptly report the fraudulent activity to User’s credit card company. User agrees that Outreach may contact User’s credit card company to report a claim of fraudulent use when Outreach suspects credit card fraud has occurred, or when User provides a specific written request for such a report. User requests to report fraud should be sent to [email protected] and must include the full name, email address, mailing address and phone number of the person claiming fraud. Please call Outreach at 1-866-899-4426, Monday through Friday 9am - 6:30pm (EST), to confirm receipt of User’s written request. Outreach will fully cooperate with all government organizations to the fullest extent possible to ensure those responsible for credit card fraud are held responsible.